Customer Experience
YA-CX-005
Customer Journey Design for Experience Improvement
A 5-day executive programme focused on developing practical capability in customer journey design to strengthen servic...
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Training Programmes
Browse York British Academy training programmes through a cleaner executive catalogue.
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168 programmes found
Showing 61-72 of 168 programmes.
Customer Experience
Quality Management
YA-QM-045
Customer Quality Standards for Operational Standards
A 5-day executive programme focused on developing practical capability in customer quality standards to strengthen qua...
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Customer Experience
YA-CX-023
CX Strategy and Customer Loyalty
A 5-day executive programme focused on developing practical capability in cx strategy to strengthen service quality, c...
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Information Technology
YA-CIG-023
Cyber Incident Response and Governance Assurance
A 5-day executive programme focused on developing practical capability in cyber incident response to strengthen techno...
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Information Technology
YA-CIG-005
Cybersecurity Governance for Secure Operations
A 5-day executive programme focused on developing practical capability in cybersecurity governance to strengthen techn...
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Data Analysis & Business Intelligence
YA-DABI-015
Dashboard Design for Data-Led Strategy
A 5-day executive programme focused on developing practical capability in dashboard design to strengthen data-driven d...
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Data Analysis & Business Intelligence
YA-DABI-003
Data Analytics Strategy and Performance Visibility
A 5-day executive programme focused on developing practical capability in data analytics strategy to strengthen data-d...
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Digital Transformation
YA-AIDT-025
Data-Driven Innovation for Future-Ready Organisations
A 5-day executive programme focused on developing practical capability in data-driven innovation to strengthen digital...
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Public Sector & Government
YA-PSG-041
Digital Government Transformation and Public Value Delivery
A 10-day executive programme focused on developing practical capability in digital government transformation to streng...
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Marketing & Sales
YA-SM-025
Digital Marketing Leadership for Strategic Expansion
A 5-day executive programme focused on developing practical capability in digital marketing leadership to strengthen c...
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Communication & Public Relations
YA-CPR-033
Digital Reputation Management and Stakeholder Confidence
A 5-day executive programme focused on developing practical capability in digital reputation management to strengthen...
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Digital Transformation
YA-AIDT-013
Digital Transformation Leadership and Responsible Innovation
A 5-day executive programme focused on developing practical capability in digital transformation leadership to strengt...
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