Customer Experience
YA-CX-037
Advanced Customer Retention for CX Leaders
A 5-day executive programme focused on developing practical capability in customer retention to strengthen service qua...
Training Programmes
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Showing 1-9 of 9 programmes.
Customer Experience
YA-CX-037
A 5-day executive programme focused on developing practical capability in customer retention to strengthen service qua...
Customer Experience
YA-CX-007
A 5-day executive programme focused on developing practical capability in service excellence to strengthen service qua...
Customer Experience
YA-CX-013
A 5-day executive programme focused on developing practical capability in complaint resolution to strengthen service q...
Customer Experience
YA-CX-043
A 5-day executive programme focused on developing practical capability in customer insight analysis to strengthen serv...
Customer Experience
YA-CX-001
A 10-day executive programme focused on developing practical capability in customer journey design to strengthen servi...
Customer Experience
YA-CX-025
A 5-day executive programme focused on developing practical capability in cx strategy to strengthen service quality, c...
Customer Experience
YA-CX-049
A 10-day executive programme focused on developing practical capability in experience measurement to strengthen servic...
Customer Experience
YA-CX-019
A 10-day executive programme focused on developing practical capability in voice of the customer to strengthen service...
Customer Experience
YA-CX-031
A 10-day executive programme focused on developing practical capability in frontline experience leadership to strength...