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YA-CX-009

Executive Programme in Service Excellence

Classroom Online

A 10-day executive programme focused on developing practical capability in service excellence to strengthen service quality, customer loyalty, and measurable experience improvement...

Duration

10 Days

Language

English

Location

Kuwait City, Kuwait

Price

KWD 2,900

Type

Classroom

Certificate

Available

Book This Course Request In-House Training

Next Available Date

07 Feb 2038

Venue Context

Kuwait

Professional Audience

Customer Experience

Upcoming Dates & Venues

Choose the most suitable schedule near the top of the journey.

2 Dates

Seminar Content

What you will learn and how the course is structured.

This programme develops practical capability in developing practical capability in service excellence to strengthen service quality, customer loyalty, and measurable experience improvement across modern organisations. through a structured learning journey that strengthens public value, service leadership, and policy execution. Designed for customer experience leaders, service managers, operations teams, and frontline supervisors responsible for service excellence, the course combines expert-led instruction, case discussion, applied tools, and implementation planning so delegates can return to work with clear leadership actions and measurable management improvements.
A 10-day executive programme focused on developing practical capability in service excellence to strengthen service quality, customer loyalty, and measurable experience improvement...
Strengthen professional capability in public value within the context of developing practical capability in service excellence to strengthen service quality, customer loyalty, and measurable experience improvement across modern organisations.. Apply practical methods for service leadership and stronger day-to-day management decisions. Improve team effectiveness through policy execution and clearer leadership expectations. Translate learning into an actionable plan for institutional accountability in the participant's organisation.
- Customer experience leaders, service managers, operations teams, and frontline supervisors responsible for service excellence. - Department heads and managers responsible for people, performance, and service outcomes. - HR, learning, and organisational development professionals supporting management capability. - High-potential professionals preparing for broader leadership responsibility.
The programme uses facilitator-led discussion, practical frameworks, peer exchange, scenario work, and structured action planning to build confidence in public value, service leadership, policy execution, and institutional accountability.

Classroom

07 Feb 2038 - 18 Feb 2038

Kuwait City Kuwait KWD 2,900

Online Live Instructor-Led

18 Apr 2038 - 29 Apr 2038

Online International SAR 27,770

Competency

Strengthen professional capability in public value within the context of developing practical capability in service excellence to strengthen service quality, customer loyalty, and measurable experience improvement across modern organisations..

Competency

Apply practical methods for service leadership and stronger day-to-day management decisions.

Competency

Improve team effectiveness through policy execution and clearer leadership expectations.

Competency

Translate learning into an actionable plan for institutional accountability in the participant's organisation.

Detailed Outline by Day

Day-by-day structure in a clearer accordion format.

10 days

Day 01

Day 1: Public value and Executive Context

+

Detailed points for this day can be shared in the course outline and booking response.

Day 02

Day 2: Service leadership Tools and Leadership Decisions

+

Detailed points for this day can be shared in the course outline and booking response.

Day 03

Day 3: Policy execution in Practice

+

Detailed points for this day can be shared in the course outline and booking response.

Day 04

Day 4: Institutional accountability and Performance Integration

+

Detailed points for this day can be shared in the course outline and booking response.

Day 05

Day 5: Leadership Action Planning and Implementation Roadmap

+

Detailed points for this day can be shared in the course outline and booking response.

Day 06

Day 6: Strategic Application Workshop

+

Detailed points for this day can be shared in the course outline and booking response.

Day 07

Day 7: Advanced Case Analysis and Peer Review

+

Detailed points for this day can be shared in the course outline and booking response.

Day 08

Day 8: Organisational Implementation Clinics

+

Detailed points for this day can be shared in the course outline and booking response.

Day 09

Day 9: Executive Decision Labs

+

Detailed points for this day can be shared in the course outline and booking response.

Day 10

Day 10: Final Integration, Review, and Capstone Planning

+

Detailed points for this day can be shared in the course outline and booking response.

Why Choose This Course

Practical training value made more visible.

Benefit

Practical business application

Benefit

Expert-led delivery

Benefit

International venue options

Benefit

Certificate of completion

Benefit

Suitable for corporate teams

Benefit

Available online or classroom

Trainers & Experts

The trainers currently linked to this programme.

All Trainers

Trainer

Dr. James Thornton

0 Courses

Executive Leadership Director

Dr. James Thornton leads executive learning engagements for York British Academy with a focus on Leadership & Management.

Leadership & Management Academic Delivery

Trainer

Michael Edwards

0 Courses

Executive Coaching Specialist

Michael Edwards leads executive learning engagements for York British Academy with a focus on Executive Coaching & Team Leadership.

Executive Coaching & Team Leadership Academic Delivery

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Next Step

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