Day 1:
- Personal effectiveness and productivity systems
- Critical thinking and structured problem solving
- Baseline assessment and learning goals
Day 2:
- Business communication and writing
- Stakeholder management and collaboration
- Tools, checklists and practical templates
Day 3:
- Presentation skills and executive storytelling
- Emotional intelligence and resilience
- Case study workshop and facilitated practice
Day 4:
- Meeting management and facilitation
- Action planning and continuous improvement
- Advanced applications and performance measurement
Day 5:
- Capstone simulation / group project
- Personal action plan (90‑day) and stakeholder commitments
- Knowledge check and course close‑out
This 5‑day program, “Information Technology Service Management”, provides a structured, practice‑led learning journey covering the core concepts, best‑practice frameworks, and hands‑on applications in Professional development. The course blends expert instruction, case discussions, guided exercises, and peer learning to ensure transfer to the workplace. Key themes include personal effectiveness and productivity systems, business communication and writing, and presentation skills and executive storytelling. Participants will leave with practical tools, templates, and a 90‑day action plan to apply immediately in their roles. Ideal for professionals, supervisors, and managers seeking measurable improvement in performance and decision quality.